Reimagine your customer journey and interact in ​innovative ways using our omnichannel ​'Customer Experience as-a-Service' platform.

Seamless Omnichannel

Quickly manage inquiries through various ​channels.
Provide every customer with a VIP experience through ​contact center outsourcing.
  • Help customers quickly access accurate information through ​voice, chat, self-service, email, video, social media, in-app, and ​messaging channels.
  • Effortlessly transition between real-time and delayed ​conversations.
  • Access flexible and empathetic agent teams to align with ​customer preferences and demand levels.
  • Receive consistent support throughout the entire customer ​journey, including engagement, purchase, billing, customer ​care, repairs, and retention phases.

Timely Skills

Maintain the assets that contribute to ​loyalty.
Create a positive impact with knowledgeable ​employees.
  • Improve the alignment of talent with customized job ​descriptions, recruiters, and HR technology specifically ​crafted to enhance the quality and speed of the hiring ​process.
  • Utilize a top-performing training team for modular, digitally ​enhanced learning and growth.
  • Retain employees by offering attractive rewards and ​recognition programs, emphasizing health and wellness, ​engaging in community activities, and providing clear value ​propositions to employees.
  • Boost CSAT by harnessing the power of happy agents.

AI Agent Assistance

Empower your entire customer experience (CX) ​team with digital tools.
Provide your agents and managers with the power of ​data.
  • Monitor important metrics using real-time, drill-down ​dashboards.
  • Enhance agent productivity through automation and AI ​technologies.
  • Optimize queues and call flows, CRM/ERP platforms, and ​scheduling and quality tool integrations.
  • Deploy secure, enterprise-grade, cloud-based contact center ​technologies with a contact center outsourcing team that ​has a deep understanding of your customers.

Enhanced Operations

Improve the cost-effectiveness of customer ​care.
Implement operational strategies that deliver the ​highest return on investment (ROI).
  • Allow our team of Workforce Management (WFM) specialists ​to handle forecasting, scheduling, and real-time analysis to ​reduce wait times and costs effectively.
  • Achieve a successful balance in selecting a delivery location ​based on various factors.
  • Take advantage of pricing models based on per Full-Time ​Equivalent (FTE), per interaction, or menu-based pricing.
  • Reduce call volumes by transitioning from live-agent support ​to self-help options and addressing the root causes of ​customer dissatisfaction effectively.

Attentive Account Management

Plugwork, a Flexible Partner
Client and Customer Centric
  • Interact with individuals at all levels to resolve issues ​effectively.
  • Gain valuable insights from CX experts who have years of ​experience in the field.
  • Remain fully engaged with your program, even from a ​distance of thousands of miles.
  • Collaborate with our account leaders who are consistently ​available to elevate your brand.


Create the omnichannel contact center of your dreams with Plugwork.

Get Started Today

Plugwork Contact Center Outsourcing supports large and midsize companies.

Flexible pricing based on your CX needs

Custom Support for Enterprises




Optional Support

Optional Technologies

Optional Services

Frequently Asked Questions

Where is Plugwork Registered?
Plugwork Direct BPO LLC is a US-​registered company headquartered ​at 1207 Delaware Ave #1725, ​Wilmington, DE 19806. The operations ​are based in the Philippines, where ​Plugwork is also registered.
What types of reports does Plugwork offer?
We offer reports on a daily, weekly, ​monthly, and quarterly basis. ​Additionally, we provide clients with ​a comprehensive 360-degree ​analytics dashboard.
How does Plugwork ensure CSAT?
Ensuring agent engagement is ​crucial, and we proactively ​encourage employee satisfaction. ​We offer quality assurance, auditors, ​and Voice of Customer (VoC) ​experts.
Can Plugwork agents boost revenues?
Absolutely! We boost sales through ​campaign support, upselling/cross-​selling initiatives, loyalty programs, ​strategic outbound calling, and field ​sales team assistance.
Do we need to provide any telephony or technology?

Plugwork is highly adaptable. We can ​provide such services within the ​company, client-owned, or hybrid ​IT/telephony infrastructure.

What is a typical program size?

Our contact center programs vary in ​size, ranging from 50 to 1,000+ ​agents. Additionally, we provide 0-​agent, digital, self-serve customer ​experiences!

How do you ensure my brand and customer data remain secure?

Plugwork complies with legislation, ​has stringent security policies, and ​even offers security managed ​services for AI-enabled CXs.

How are Plugwork agents trained?

Training typically involves a combination ​of client-specific and Plugwork training. ​We provide training for new hires, on-​the-job training, remediation, ongoing ​training, and for team leaders.

Take the next step.

Book a one-on-one meeting with a CX expert to discover how Plugwork ​can make every customer interaction prompt, personal and positive.