Your Extra Set of Hands in Property Management - Without the Overhead

Let your property managers do what they do best. Our Property Management Assistants handle the admin, documentation, and tenant comms so your team can focus on people, not paperwork.

4.7 Stars reviews on

What Is a Property Management Assistant?

A Property Management Assistant (PM Assistant) is your right hand in the office—only remote. Specially trained in Australian property management workflows, they support your internal team with daily administrative tasks, tenant communication, arrears follow-ups, and more.

They know the tools you use—PropertyMe, Console Cloud, Property Tree—and plug seamlessly into your existing operations.

Key Tasks They Can Handle

Managing tenant emails and inquiries
Preparing lease agreements, renewals, and notices
Organising entry and exit condition reports
Follow-ups for rental arrears
Documenting tenant records and property notes
Handling routine admin for inspections and maintenance

All assistants are trained in Australian PM software and tenancy legislation basics

Why Agencies Love This Role

Reduce Overload

Offload repetitive admin so your team can focus on building relationships.

Save on Staffing Costs

Skip the cost of local admin hires without sacrificing support quality.

Faster Response Times

A dedicated inbox manager means faster responses to tenants and owners.

No Setup Headaches

We take care of recruitment, onboarding, and payroll so you don’t have to.

“Our Property Management Assistant from Plugwork handles tenant emails, arrears, and all the lease prep. It’s taken a huge weight off our team’s shoulders. We’re now more productive, and client satisfaction has gone up.”

— Olivia T. Senior PM, Melbourne

Is This Role Right for You?

This role is ideal if:

How It Works

Donec eu elementum sem, vehicula feugiat turpis. Curabitur dignissim molestie venenatis.

Define Your Ideal VA

Tell us about your business needs and the skills you’re looking for in a Virtual Assistant. This helps us understand exactly what you need.

We Find the Perfect Match

Our team uses a tailored approach to handpick the best candidates for your business, ensuring the right skills and cultural fit.

Interview and Onboarding

Conduct a seamless interview and onboarding process, where we support you every step of the way to ensure a smooth start.

Onboard with Confidence

Once you’ve chosen your VA, we ensure a smooth transition with continuous support and performance check-ins to keep everything on track.

Real People. Real Property Management Experience.

We’re proud of the professionals behind the screen. Watch short videos of our VAs introducing themselves, what they do, and how they support Aussie agencies every day.

Erika

Property Management Assistant
4 Years Experience

Maria

Transaction Coordinator
5 Years Experience

Christine

Real Estate Sales Assistant
4 Years Experience

Data Security & Trust

All Plugwork VAs follow strict privacy protocols, are trained in GDPR and local compliance, and work over secure, cloud-based systems.

Tools Our VAs Commonly Use

What our Clients Say

Tom B.

Business Owner, Regional PM Agency (Hobart)

“Plugwork’s VAs took care of the admin so our PMs could focus on what really matters—growing the business.”

Kylie B.

Managing Director, Multi-Office PM Firm (Brisbane)

“Cutting costs without compromising quality—Plugwork VAs keep our business efficient and profitable.”

Tanya R.

Principal, Boutique PM Agency (Sydney)

“Plugwork’s VA took over the admin—our team’s less stressed, and business is smoother than ever.”

Ready to Scale Smarter?

Let’s help you reclaim your team’s time and reduce costs- without adding another in-office hire. Start with one Plugwork assistant and see the results for yourself.