Frequently Asked Questions (FAQs)

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FAQs

Have questions? We’ve got answers! Browse our FAQ section to discover how Plugwork’s virtual assistant services can streamline your property management, help you scale, and boost your operations. If you need more help, feel free to reach out—we’re here for you!

What is outsourcing?

Outsourcing is a strategic partnership where you leverage external expertise to handle tasks or functions traditionally done in-house. This allows you to tap into a global talent pool, reduce costs, and streamline operations. Plugwork specializes in providing highly skilled virtual assistants for the Australian property management industry, offering a cost-effective solution to enhance your team’s efficiency and productivity.

Why you should outsource?

Outsourcing offers a powerful way to unlock your property management business’s full potential. By partnering with Plugwork, you can focus on what matters most: building client relationships and growing your business. We offer access to a global talent pool of skilled professionals, allowing you to reduce costs, increase efficiency, and gain a competitive edge. Our rigorous screening, training, and dedicated support ensure you receive exceptional service and expertise tailored to your needs. Explore our solutions today and discover how outsourcing with Plugwork can transform your business!

Why outsource in the Philippines?

The Philippines is a leading outsourcing destination due to its large, well-educated, and cost-effective workforce with strong English proficiency and cultural compatibility with Western countries. Plugwork leverages this talent pool to provide you with highly skilled and dedicated virtual assistants who can seamlessly integrate with your team and contribute to your success.

Why should I hire from Plugwork and not from a freelance platforms?

While freelance platforms offer a broad range of talent, Plugwork specializes in providing virtual assistants specifically for the Australian property management industry. We offer rigorous screening, specialized training, dedicated support through Customer Success Managers, seamless onboarding, and competitive pricing, ensuring you receive the highest quality service and expertise tailored to your needs.

Do outsourced staff work for multiple clients or businesses?

At Plugwork, our virtual assistants are dedicated to serving one client at a time. This ensures they are fully focused on your needs, building a strong understanding of your business and workflows, and providing personalized support that freelance platforms often lack.

Can I start with just one VA, or do I need a full team?

You can start with one dedicated VA — no need to go all in. Most clients start small and scale once they see how smooth the workflow becomes.

Will my VA be trained in the tools we already use?

Yes. We match you with a VA experienced in your preferred platforms like PropertyMe, Console Cloud, or Property Tree — so there’s no need for lengthy onboarding.

Do I have to commit to a long-term contract?

Nope! Plugwork offers flexible, no lock-in contracts. Scale up or down based on your current needs.

How fast can we get started?

We can line up qualified VA candidates within a few days of your discovery call. No long hiring cycles or delays — just plug in and go.

What if the VA’s not the right fit?

We’ll find you a replacement, fast. You’re never stuck — we guarantee the right fit or we fix it.

What’s included in the monthly fee?

Your monthly rate covers everything — your dedicated VA, equipment, ongoing training, payroll, admin, and full client support. No extra costs. No surprises.

Are there any setup or onboarding fees?

None. We believe getting started should be easy. That means no implementation fees, no training charges — just a smooth handover process, guided by our team.

Can I adjust my plan or cancel anytime?

Yes. We don’t lock you into long-term contracts — just a simple two-month commitment to start. After that, you’re free to scale, pause, or cancel based on your needs.

How do I make payments?

We invoice you every two weeks in AUD. Payments are made securely via credit card or bank transfer, with automated receipts for easy record-keeping.

Do you offer discounts for multiple VAs or long-term hires?

Yes, we offer bundled rates for teams and longer engagements. Let us know what you’re planning and we’ll tailor a pricing option that gives you maximum value.

How soon can my VA start?

Once you complete the onboarding and confirm your chosen candidate, your VA can typically start within 5 business days. We’ll guide you every step to ensure a smooth, fast integration.

What if it’s not a perfect fit?

No worries — if your VA isn’t the right match, we’ll provide a replacement at no additional cost during the initial commitment period. Your success is our priority.

Can I really just start with one assistant?

Absolutely. Most clients begin with just one dedicated VA, then scale up once they see results. No large teams, no lock-in — just smart, flexible support from day one.

Meet the experts

Learn more about how we match you with a VA who fits your team.

See Transparent Pricing

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Need help figuring out how a Plugwork VA fits into your property management workflow? Our team is ready to guide you.